Physical damage lines are usually both horizontal and vertical with a visible point of impact: Usually, the place of impact will be the origin of the picture distortion. Physical damage lines are usually both horizontal and vertical with a visible point of impact (see image below). The screen might be compromised if the TV received an impact that caused physical damage to the screen. Check your TV screen for physical damage (dents, tears, cracks, etc.).Step 2: What are the possible troubleshooting steps for TV picture issues? The picture issue is always visible on-screen (even on the Home screen or in the settings menu) Run a quick check by opening the Settings menu to see if the picture issue is visible. The picture issue is about pixels, not lines or colours.The picture issue is limited to a specific situation: when using an app or a particular device (e.g., console or set-top box), or other instances.It's visible if you open the settings menu. The picture issue is always present on-screen, regardless of what you're watching.Step 1: Does the picture issue apply to the entire TV screen or just to specific content or moments?īefore we start with troubleshooting, it's essential to find out if: The troubleshooting steps apply to most, if not all, picture issues unless you're dealing with physical damage.You can consult our example catalogue with reference pictures below in the article.Typical examples are horizontal or vertical lines across the screen, shifted colours, or "i mage bleeding" caused by physical damage. Screen and picture issues are abnormal changes in the image displayed on the TV screen. This article offers help to identify and solve screen and picture issues.
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